Privacy Policy

This policy explains how Thomas Hezekiah trading as I Train Driver Training (ABN 88 032 397 093) ("we", "us", "our") collects, uses and looks after your personal information. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where they apply to us.

What information we collect

Depending on how you deal with us, we may collect:

Your name, phone number, email address and postal or residential address
The licence class you are interested in (for example HR or MC) and details about your current licence
Details of your enquiry, bookings, lessons and training progress
Records of our calls, text messages and emails with you
Payment and invoice details (we do not store full card numbers)
Technical information about your visit to our website, such as your IP address, device, browser and the pages you view

How we collect it

Directly from you, when you fill in our website booking form, a lead form on Google or Facebook/Instagram, call or text us, email us, or book a lesson
Automatically, through cookies and similar technologies on our website (see "Cookies and advertising" below)

Why we use it

To respond to your enquiry and to book, deliver and invoice your training
To send reminders, confirmations and progress updates by email or text message
To keep records we need to run our business and meet our legal obligations
To understand how people find and use our website, and to measure and improve our advertising
To contact you about our services. You can opt out at any time (see "Contact us")

Who we share it with

We do not sell your personal information. We share it only with service providers who help us run the business, and only as needed. These currently include:

Google (Google Ads, Google Analytics, Gmail and Calendar)
Meta (Facebook and Instagram advertising and lead forms)
Zoho (accounting and customer records)
ClickSend (text messaging)
Our website hosting and call-tracking or advertising service providers

We may also disclose information where required or authorised by law, or to a licensing or assessment body (such as RAISE Training, RTO 91655) where this is needed to deliver or certify your training.

Cookies and advertising

Our website uses cookies and tags from Google (Google Analytics and Google Ads conversion tracking). These tell us how visitors use the site and which ads lead to enquiries. They do not tell us who you are by name. You can block or delete cookies in your browser settings, and you can manage ad personalisation in your Google and Meta account settings.

Overseas storage

Some of the providers above store data on servers outside Australia, including in the United States. By giving us your information you understand it may be handled by those providers under their own privacy terms.

Storage, security and how long we keep it

We store information in password-protected systems and limit access to people who need it. We keep records for as long as needed to provide our services and meet our legal and tax obligations (7 years), then delete or de-identify them.

Access, correction and complaints

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it where we are able to. You can also ask us to stop contacting you. If you have a concern about how we have handled your information, contact us and we will respond within a reasonable time. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

Contact us

Thomas Hezekiah trading as I Train Driver Training (ABN 88 032 397 093)
Email: itraindrivertraining@gmail.com
Phone: 0458 192 474
Training runs from: Gympie QLD 4570

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.